Terms of Service

These Terms of Service (hereinafter referred to as the "Terms") define the conditions for using the service "GoSul" (hereinafter referred to as the "Service") provided by the GoSul Operations Secretariat (hereinafter referred to as the "Company"). Users must agree to these Terms to use the Service.

Article 1 (Scope and Application)

These Terms apply to all relations between the User and the Company regarding the use of the Service.

Guidelines, help documents, price lists, precautions, policies, etc., posted on the Service by the Company (hereinafter referred to as "Individual Provisions") constitute a part of these Terms.

In the event of any conflict between these Terms and the Individual Provisions, the Individual Provisions shall prevail unless specified otherwise.

Article 2 (Purpose and Intended Use)

The Service is a customer mapping CRM designed for individuals, teams, and organizations to manage customer visits, customer records, and activity logs.

The Service is governed strictly by the laws of Japan. Paid plans are displayed and processed in United States Dollars (USD) unless otherwise specified at checkout.

Article 3 (Definitions)

"User" means an individual or entity that has agreed to these Terms, applied for registration in the manner prescribed by the Company, and whose registration has been approved.

"Account" means the collection of authentication credentials and related registration information used to access the Service.

"Administrator" means a User who has been granted administrative authority (such as user management, subscription seat management, and billing management) within an organization (team, workspace, etc.).

"Seat" means an active user license registered under an organization that is available for use by a User (including Administrators).

"User Data" means all data, information, files, CSV sheets, customer logs, notes, or settings uploaded, registered, sent, created, or stored by the User in the Service.

"External Services" means third-party services utilized by the Company to provide the Service, including payment processors, analytics, messaging platforms, database infrastructures, and support tools.

Article 4 (User Registration)

Registration is completed when a prospective User agrees to these Terms, applies for registration via the method designated by the Company, and the Company approves the application.

The Company reserves the right to reject any application for registration without disclosing the reason if it determines that the applicant falls under any of the following:

The registration information contains false, inaccurate, or incomplete information.
The applicant has previously had their registration suspended or terminated due to violations of these Terms.
The applicant is associated with Anti-Social Forces (Article 24).
Other cases where the Company deems registration inappropriate.

Article 5 (Account Management)

Users shall manage and protect their Account credentials entirely at their own risk.
Users may not transfer, lease, share, or change the name of their Account to any third party without prior written consent from the Company.
Any login session validated with matching Account credentials will be deemed as access by the registered User themselves.
The Company shall not be liable for any damages resulting from unauthorized account usage, except in cases of willful misconduct or gross negligence by the Company.
Users must notify the Company immediately if they suspect account credentials have been leaked, stolen, or used by a third party.

Article 6 (Subscription Plans and Seats)

The Service offers Free Plans, Paid Plans, and other models determined by the Company. The features, limits, and pricing units are indicated on the Service.
For seat-based billing under Paid Plans, the billing amount is calculated based on the number of "available seats" during the billing cycle.
Administrators have the authority and responsibility to add or remove seats and manage subscription levels.
Pro-rated charges or credits resulting from mid-cycle seat additions/removals are processed in accordance with the payment gateway specifications and Company settings.

Article 7 (Pricing, Billing, and Automated Renewal)

Users shall pay the utilization fees specified by the Company in the designated manner.
Paid plan fees are displayed and processed in United States Dollars (USD) unless otherwise specified at checkout.
Paid plans are renewed automatically at the end of each billing cycle unless cancelled prior to the renewal date.
If a User fails to pay utilization fees on time, the Company may suspend or terminate access to the Service without prior notice.
Late payments shall accrue interest at a rate of 14.6% per annum.

Article 8 (Payment Gateway)

The Company delegates payment processing to external payment gateways (such as Stripe).
Payment details (credit card numbers, etc.) are securely processed by the gateway. The Company does not store or view credit card numbers.
Users must comply with the terms and rules set forth by the payment gateway provider.

Article 9 (Cancellation and Refunds)

Users may cancel automatic renewal (cancel the plan) at any time through the prescribed settings in the Service.
Upon cancellation, Users can continue using the Paid Plan features until the end of the current paid billing cycle.
Except as required by applicable laws, all fees paid are non-refundable. The Company does not offer pro-rated refunds for partial months or unused seats.

Article 10 (User Data Ownership and Warranties)

Users represent and warrant that they have lawfully obtained and have all necessary rights, consents, and permissions to upload, store, use, and process customer data in the Service.
Users are solely responsible for complying with all applicable laws, industry rules, opt-out requirements, Do Not Call rules, and other restrictions when contacting customers by phone, email, SMS, visits, or other means using the data stored in the Service.
The User shall indemnify and hold the Company harmless from any third-party claims, disputes, or losses resulting from the User's customer data or communications.

Article 11 (Handling of User Data)

The Company processes User Data solely to (1) operate and maintain the Service, (2) troubleshoot errors/bugs, (3) respond to user inquiries, (4) detect and prevent fraud or security incidents, and (5) analyze anonymized metrics to improve the Service.
The Company will not disclose User Data to third parties except with the User's consent or when required by court orders or applicable laws.
The Company is not obligated to back up User Data. Users are responsible for maintaining their own backups.

Article 12 (Intellectual Property Rights)

All intellectual property rights related to the Service belong to the Company or its licensors.
Users are granted a limited, non-transferable, and non-exclusive right to access and use the Service in accordance with these Terms.
Users shall not reverse engineer, decompile, disassemble, copy, modify, redistribute, or use the Service to develop competing products.

Article 13 (Prohibited Actions)

Users shall not engage in any of the following acts during the use of the Service:

Actions that violate applicable laws, regulations, public order, or morals.
Registering or managing customer data obtained unlawfully.
Using the Service for any activities that violate applicable local laws and regulations in the User's jurisdiction.
Sending spam emails, SMS, automated telemarketing calls, or robocalls.
Uploading highly sensitive personal information (such as medical records, union memberships, or criminal histories).
Actions that infringe upon the intellectual property, privacy, or rights of the Company or third parties.
Attempting unauthorized access, security vulnerability scans, or placing excessive loads on the servers.
Scraping, copying, or duplicating materials and data from the Service without permission.
Providing benefits to or participating in Anti-Social Forces.

Article 14 (Suspension or Interruption of the Service)

The Company may suspend or interrupt the Service without prior notice in the event of system maintenance, natural disasters, telecommunication failures, external service outages, or other emergencies. The Company is not liable for any damages resulting from such interruptions.

Article 15 (Limitation of Liability)

To the maximum extent permitted by applicable law, the Company's aggregate liability arising out of or relating to the Service shall not exceed the total amount actually paid by the User to the Company during the three months immediately preceding the event giving rise to the claim (or 70 USD if the User is on a Free Plan).
The Company shall not be liable for lost profits, loss of business opportunities, reputational harm, loss of data, costs of substitute services, or any indirect, special, incidental, consequential, or punitive damages.

Article 16 (Indemnification)

Users shall indemnify and hold the Company harmless from and against any claims, damages, liabilities, costs, and expenses arising from the User's customer data, customer communications, violation of applicable laws, or breach of these Terms.

Article 17 (Governing Law and Jurisdiction)

These Terms shall be governed by and construed in accordance with the laws of Japan.
The Tokyo District Court shall have exclusive jurisdiction as the court of first instance over any disputes arising out of or relating to the Service.

Article 18 (Governing Language)

If there is any conflict or inconsistency between the Japanese version and this English version of the Terms, the Japanese version shall prevail.